FAQ

Here’s everything you need to know to make the most of your Moonlight Cinema experience.

Can’t find the answer you’re looking for in the FAQ section? Try searching our Help page.

GENERAL INFORMATION

What should I bring?

How do I get there?

Can I BYO?

Where can I park?

Can I smoke?

Do you take group bookings?

What is the process for lost property?

I can't find my tickets

What seating areas are available?

What time does the gates open?

Will there be subtitles or Open Captions on screen?

Can I bring a dog?

Do I need to show my ticket on entry?

Can I hire the whole venue

Accessibility

TICKETS

Where can I buy tickets?

Can I change my session or ticket type?

How do I collect or show my tickets?

Can I use an Event Cinemas Gift Card or Voucher at Moonlight Cinema?

Do you offer Companion tickets?

What if I've changed my mind or can no longer attend?

Do children need a paid ticket?

Do I need to book online in advance?

How do I redeem a voucher?

Can I show the tickets on my phone?

What is Moonlight Cinema's refund policy?

WEATHER

What if it rains?

My session was cancelled. How do I re-book?

Moonlight Cinema acknowledges the Traditional Owners of Country throughout Australia and recognizes the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures and to Elders past and present.

Presenting Partner

Our Sponsors